These Terms & Conditions constitute a legally binding agreement between you and sky999. Please read them carefully before using the platform, placing any bet, or making any deposit.
A summary of the core areas governed by the sky999 Terms & Conditions
You must be at least 18 years of age to register and use sky999. One account per person, per household, and per device is permitted. Identity verification is required before withdrawals are processed.
All transactions are conducted in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Withdrawal requests are processed only to the verified payment method used for the original deposit.
All bonuses are subject to wagering requirements stated at the time of the offer. sky999 reserves the right to amend, suspend, or withdraw any promotion with reasonable notice posted on the platform.
Any attempt to manipulate games, exploit software vulnerabilities, engage in collusion, or conduct fraudulent transactions will result in immediate account suspension and forfeiture of funds.
sky999 provides deposit limits, session time reminders, cooling-off periods, and self-exclusion tools. Players who believe their gambling is becoming problematic are strongly encouraged to use these features immediately.
These Terms & Conditions are governed by the laws applicable to online gaming operations. By using sky999, you confirm that online gaming is not prohibited under the laws of your personal jurisdiction.
Important Notice: By accessing, registering on, or using the sky999 platform in any capacity, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the sky999 platform. These Terms apply to all users of the platform, including visitors, registered players, and any other persons accessing sky999 services.
In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:
2.1 Age Requirement. The sky999 Platform is strictly available to individuals who are 18 years of age or older. By registering an Account, you confirm, represent, and warrant that you are at least 18 years old. sky999 reserves the right to request proof of age at any time and to suspend or close any Account where the Player cannot satisfactorily demonstrate that they meet this age requirement. Any funds in a suspended underage Account will be returned via the original deposit method after deducting any bonuses received.
2.2 One Account Policy. Each Player is permitted to hold exactly one registered Account on the sky999 Platform. Duplicate Accounts — whether registered under the same name, same Bangladeshi National ID number, same mobile number, same payment wallet (bKash, Nagad, or Rocket), same device, or same IP address — are strictly prohibited. sky999 reserves the right to merge, close, or permanently ban duplicate Accounts and to void any bets or winnings associated with them.
2.3 Registration Information. When creating an Account, you must provide accurate, complete, and current information including your full legal name, date of birth, Bangladeshi mobile number, and preferred payment method. You agree to keep this information updated. Providing false or misleading information at registration constitutes grounds for immediate Account termination and forfeiture of any balance.
2.4 Identity Verification (KYC). sky999 may require you to complete a KYC verification process at any point — particularly before processing your first withdrawal or if the platform's risk systems flag unusual account activity. Acceptable KYC documents include a valid National ID (NID) card, passport, or driving licence. Failure to complete KYC within the requested timeframe may result in withdrawal delays or Account suspension.
2.5 Jurisdictional Responsibility. It is your sole responsibility to ensure that accessing and using the sky999 Platform is lawful in your personal jurisdiction. sky999 makes no representation that its services are legally available in all locations. By registering, you confirm that your use of the Platform is not prohibited under the laws of your country or region of residence.
3.1 Account Security. You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. sky999 strongly recommends using a unique, strong password and enabling any available two-factor authentication features. You must not share your login credentials with any third party under any circumstances.
3.2 Unauthorised Access. You must notify sky999 immediately if you suspect that your Account has been accessed without your authorisation. sky999 shall not be liable for any loss arising from unauthorised access where you have failed to take reasonable steps to secure your credentials or have delayed reporting a known or suspected breach.
3.3 Personal Use Only. Your Account is for your personal use only. You may not allow any other person to access your Account, place bets on your behalf, or operate your Account in any form of commercial arrangement. Any use of your Account for the benefit of third parties constitutes a material breach of these Terms.
3.4 Account Currency. All Account balances, transactions, bets, and winnings on sky999 are denominated exclusively in Bangladeshi Taka (BDT). sky999 does not operate multi-currency accounts and does not support foreign currency deposits.
4.1 Accepted Payment Methods. sky999 currently accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The availability of specific payment methods may vary from time to time. sky999 reserves the right to add or remove payment method support with reasonable notice.
4.2 Minimum Deposit. The minimum deposit amount is ৳200 per transaction. Deposits below this threshold will not be credited to your Account and will be returned via the original payment channel.
4.3 Deposit Processing. Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your sky999 Account within seconds of confirmation by the payment provider. Deposits via Visa or Mastercard may take up to 30 minutes depending on your issuing bank's processing times. sky999 is not responsible for delays caused by third-party payment providers or banking institutions.
4.4 Withdrawal Requests. Withdrawal requests will only be processed to a payment method that has previously been used to make a successful deposit on your Account. This restriction is in place to prevent money laundering and to protect Players from fraudulent withdrawal requests. sky999 reserves the right to request additional verification documentation before processing any withdrawal.
4.5 Withdrawal Processing Times. Standard withdrawal requests are processed within 24 to 48 hours of approval. Mobile wallet withdrawals (bKash, Nagad, Rocket, Upay) are typically completed faster than card withdrawals. Processing times may be extended during periods of high demand, public holidays, or where additional verification is required.
4.6 Withdrawal Conditions. Any deposited funds that have not been wagered at least once on a real-money game may be subject to a processing fee to cover payment provider costs. Bonus funds cannot be withdrawn directly — they must first satisfy the applicable wagering requirements as described in Section 5.
4.7 Anti-Money Laundering. sky999 maintains strict anti-money laundering (AML) procedures. All transactions are monitored. sky999 reserves the right to delay, refuse, or report any transaction that it reasonably suspects is related to money laundering, fraud, or any other criminal activity. Players are required to co-operate fully with any AML investigation, including by providing supporting documentation on the source of funds.
5.1 General Bonus Terms. From time to time, sky999 may offer welcome bonuses, reload bonuses, free spins, cashback offers, and other promotional incentives to Players. All bonuses are subject to the specific terms published alongside each offer, including wagering requirements, eligible games, minimum deposit thresholds, and expiry dates. In the event of any conflict between a promotion-specific term and these general Terms & Conditions, the promotion-specific term shall prevail for that promotion only.
5.2 Wagering Requirements. Unless otherwise stated in the promotion terms, bonus funds must be wagered a minimum number of times (as specified per promotion) on eligible games before any winnings derived from those bonus funds may be converted to withdrawable real-money balance. Wagering contributions vary by game type — slots typically contribute 100% toward wagering requirements, while live table games and sports bets may contribute a lower percentage as specified in each promotion's terms.
5.3 Bonus Expiry. Bonus funds that have not been used within the stated validity period will be automatically removed from your Account without compensation. It is your responsibility to review the expiry date of any bonus credited to your Account.
5.4 Abuse Prevention. sky999 monitors bonus usage and reserves the right to void any bonus, withhold associated winnings, and suspend an Account if it reasonably believes a Player is abusing or exploiting promotional offers — including but not limited to opening multiple accounts to claim the same promotion, placing contradictory bets to meet wagering requirements with minimal risk, or using automated software to place bonus bets.
5.5 Right to Withdraw Promotions. sky999 reserves the right to modify, suspend, or permanently withdraw any promotion or bonus offer at any time, with notice provided via the Platform where practicable. Existing bonus balances that have already been credited will be honoured subject to their applicable terms at the time of crediting.
6.1 Bet Acceptance. All bets placed on sky999 are subject to acceptance by the Platform. sky999 reserves the right to refuse, limit, or cancel any bet at its discretion, including where the Platform has reasonable grounds to believe the bet is placed in breach of these Terms, involves manipulation of odds, or is based on information that was not publicly available at the time of placement.
6.2 Minimum and Maximum Stakes. Minimum and maximum stake limits apply to all games and sports markets and are displayed within the respective game or market interface. sky999 reserves the right to set individual account-level staking limits where it has identified unusual betting patterns.
6.3 Errors and Malfunctions. In the event of a technical error, software malfunction, or human error that results in a game outcome, odds display, or payout being calculated incorrectly, sky999 reserves the right to void affected bets and refund stakes. Any winnings paid out as a result of an identifiable technical error may be recouped from the Player's Account. sky999 will not be liable for any loss arising from such errors.
6.4 Cricket and Sports Betting. Sports betting markets, including cricket (BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers fixtures), are subject to the specific rules of the relevant sport and the sky999 sportsbook rules. In the event of a match being abandoned, postponed, or decided under amended conditions (e.g., DLS method in cricket), sky999 will apply its sport-specific settlement rules as published in the sportsbook help section of the Platform.
6.5 Live Casino and RNG Games. Live dealer games are operated by certified third-party studios including Evolution Gaming and Ezugi. RNG-based slot and instant-win games are provided by studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. All game outcomes are governed by the rules of the respective studio. sky999 certifies that all RNG games on the Platform use independently audited random number generation technology.
7.1 Prohibited Activities. The following conduct is strictly prohibited on the sky999 Platform and may result in immediate Account suspension, permanent ban, and forfeiture of all Account balances:
7.2 Investigation Rights. sky999 reserves the right to investigate any Account and to request supporting information or documentation where Prohibited Conduct is suspected. During an investigation, sky999 may place a temporary hold on withdrawals. Players are required to co-operate fully with any such investigation.
7.3 Consequences. Where Prohibited Conduct is confirmed, sky999 may void bets, cancel winnings, close the Account, and withhold or reclaim any funds that were obtained as a direct result of the prohibited activity. sky999 will report credible evidence of criminal conduct, including match-fixing and money laundering, to the appropriate authorities.
8.1 Commitment to Player Welfare. sky999 is committed to providing a safe, enjoyable, and responsible gaming environment. The Platform recognises that for a small proportion of players, gambling can become problematic, and it provides a range of tools to help Players manage their activity.
8.2 Available Tools. The following responsible gaming tools are available to all registered Players via the Account settings section:
8.3 Seeking Help. If you believe your gambling is causing financial, emotional, or social harm, we strongly encourage you to use the self-exclusion tool and to seek professional support. For guidance and support resources, please visit the /responsible-gaming section of the sky999 Platform.
8.4 18+ Policy. sky999 enforces its 18+ age policy rigorously. Any Player found to be under the age of 18 will have their Account closed immediately, all bets voided, and any net winnings forfeited.
9.1 Ownership. All content on the sky999 Platform — including but not limited to the sky999 brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of sky999 or its licensed content providers and is protected by applicable intellectual property laws.
9.2 Restricted Use. You are granted a limited, non-exclusive, non-transferable licence to access and use the sky999 Platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, publish, display, perform, modify, adapt, translate, create derivative works from, sell, or otherwise exploit any content from the sky999 Platform without prior written permission from sky999.
9.3 Third-Party Content. Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective studios and is subject to their applicable licensing terms. sky999 has obtained the necessary licences to make this content available to Players on the Platform.
10.1 Data Collection. sky999 collects and processes personal data in connection with the operation of the Platform, including registration data, transaction records, gameplay history, and device/session information. The collection and use of this data is governed by the sky999 Privacy Policy, which forms part of these Terms and is available at /privacy-policy.
10.2 Data Security. sky999 employs 256-bit SSL encryption across all Platform connections and applies industry-standard security measures to protect Player data from unauthorised access, disclosure, or loss. However, no data transmission over the internet can be guaranteed to be completely secure, and Players use the Platform at their own risk in this regard.
10.3 Data Sharing. sky999 will not sell your personal data to third parties. Data may be shared with payment processors, KYC verification providers, game studios, and regulatory authorities where required for operational, legal, or compliance purposes, as described in the Privacy Policy.
11.1 Platform Availability. sky999 endeavours to maintain continuous Platform availability but does not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, unplanned technical issues, or circumstances beyond sky999's reasonable control, including network outages, natural disasters, or actions of third-party service providers.
11.2 Limitation. To the maximum extent permitted by applicable law, sky999's total liability to any Player in connection with any claim arising from the use of the Platform shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
11.3 Exclusion of Consequential Loss. sky999 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the Platform, including loss of anticipated winnings, loss of profits, or loss of opportunity.
11.4 Player Responsibility. Gambling involves financial risk. You acknowledge that you participate in games and place bets entirely at your own risk and that losses are a foreseeable outcome of gambling activity. sky999 is not responsible for any financial loss you incur through normal use of the Platform.
12.1 Termination by Player. You may close your Account at any time by contacting sky999 support. Closure requests will be processed within 48 hours. Any verified real-money balance remaining in your Account at the time of closure will be returned to your registered payment method, subject to standard withdrawal processing times and the completion of any required KYC verification.
12.2 Termination by sky999. sky999 reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, where it reasonably determines that: (a) the Player has breached these Terms; (b) the Player has engaged in Prohibited Conduct; (c) the Player has provided false registration information; (d) continued operation of the Account creates a legal, regulatory, or reputational risk to sky999; or (e) the Player is found to be under 18 years of age.
12.3 Effect of Termination. Upon termination of your Account for cause, sky999 reserves the right to void outstanding bets, cancel pending bonuses, and withhold any balance that was obtained as a result of a breach of these Terms. Real-money funds not attributable to a breach will be returned via the original payment method where practicable.
13.1 Right to Amend. sky999 reserves the right to modify, update, or replace these Terms & Conditions at any time. Where changes are material, sky999 will provide reasonable notice to registered Players via a notification on the Platform or by email to the address registered on the Account.
13.2 Continued Use. Your continued use of the sky999 Platform following the publication of updated Terms constitutes your acceptance of those updated Terms. If you do not agree with the amended Terms, you must stop using the Platform and may request Account closure as described in Section 12.1.
13.3 Version History. The current version number and effective date of these Terms are stated at the top of this document. It is your responsibility to review these Terms periodically to ensure you are aware of any changes.
14.1 Applicable Law. These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes and claims — shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which sky999 is incorporated and operates. sky999 makes no representation that the services offered on the Platform are appropriate or available for use in all jurisdictions.
14.2 Jurisdiction. By using the sky999 Platform, you agree that any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the applicable governing jurisdiction, unless otherwise agreed in writing between you and sky999.
14.3 Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.
15.1 Customer Support. For general account queries, payment issues, or technical support, please contact the sky999 customer support team, available 24 hours a day, 7 days a week. Support is available in English and Bengali.
15.2 Contact Email. You may reach sky999 by email at: [email protected] — please note this address is for written correspondence only and is not a clickable link.
15.3 Dispute Resolution. In the event of a dispute regarding a bet settlement, game outcome, payment, or any other Platform matter, you should first raise the issue with sky999 support. sky999 will use reasonable endeavours to resolve disputes within 14 business days of receiving full details of the complaint. Where a dispute cannot be resolved through the support channel, the matter shall be referred to arbitration as agreed between the parties or determined under the governing law provisions in Section 14.
15.4 Chargebacks. Filing a chargeback or payment reversal with your bank or payment provider without first raising the matter with sky999 support constitutes a breach of these Terms and may result in immediate Account suspension. sky999 actively contests all unjustified chargebacks and will provide transaction evidence to payment providers and relevant authorities where required.
Our support team is available 24/7 to clarify any aspect of the sky999 Terms & Conditions. Or explore the platform, visit our FAQ, or start playing today.
18+ only. Please gamble responsibly. Visit /responsible-gaming for support tools and self-exclusion options.