Your privacy matters to us. This policy explains exactly what personal data sky999 collects, why we collect it, how it is stored and protected, and the rights you hold over your own information as a player on our Bangladesh platform.
Six core principles that define how we handle your personal information
All personal data is stored on encrypted servers protected by 256-bit SSL technology. Access to Player records is restricted to authorised personnel only, under strict internal access controls.
sky999 will never sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Your data is used exclusively to operate and improve the sky999 platform.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 14 business days.
We collect only the data that is genuinely necessary to operate your Account, process transactions, verify your identity, and comply with anti-money laundering obligations. No superfluous profiling.
sky999 uses cookies solely to maintain session security, remember your preferences, and analyse platform performance through aggregated analytics. You can manage cookie preferences via your browser settings.
Promotional communications from sky999 are entirely opt-in. You can unsubscribe from marketing emails or SMS notifications at any time through your Account settings or by contacting our support team.
sky999 is an online casino and sports betting platform operating at sky999.biz and serving players primarily located in Bangladesh. When this Privacy Policy refers to "sky999", "we", "us", or "our", it refers to the operating entity behind the sky999 platform and all of its associated services, digital products, and customer-facing operations.
sky999 acts as the data controller in respect of the personal information that Players provide during registration, throughout their use of the Platform, and in connection with any support or verification interactions. As data controller, sky999 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.
If you have any questions about this Privacy Policy, about the personal data sky999 holds about you, or about your rights as a data subject, you may contact us at: [email protected] — please note this email address is for written correspondence only and is not a clickable link.
sky999 collects personal data that falls into the following categories. We collect only what is necessary for the specific purposes described in this Policy.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID (NID) number, passport number | Registration & KYC verification |
| Contact Data | Bangladeshi mobile number, email address, district/division of residence | Registration & account updates |
| Financial Data | bKash / Nagad / Rocket / Upay wallet numbers, Visa/Mastercard last four digits, transaction history, deposit and withdrawal records | Deposits, withdrawals, KYC |
| Gaming Activity Data | Games played, bets placed, stakes, winnings, session duration, bet history | Continuous during platform use |
| Technical Data | IP address, device type, operating system, browser type, session tokens, cookie identifiers | Automatic on platform access |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Verification Documents | Scanned copies of NID, passport, utility bills, selfie photographs submitted for KYC | KYC / AML verification |
3.1 Directly From You. The majority of personal data sky999 holds is provided directly by you at the point of registration, during the KYC verification process, when making deposits or withdrawals, and when you contact our customer support team. You choose what information to provide, though certain data (such as your mobile number and date of birth) is mandatory for Account creation and operation.
3.2 Automatically During Platform Use. When you access the sky999 Platform, our servers automatically record certain technical data, including your IP address, browser type, device identifiers, and session activity logs. This data is collected via server logs and session cookies and is necessary for platform security and performance monitoring.
3.3 From Payment Providers. When you transact via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, sky999 receives transaction confirmation data — including the payment reference, amount, and a truncated wallet or card identifier — from those payment providers. sky999 does not receive or store your full payment credentials directly from these providers.
3.4 From Identity Verification Partners. Where sky999 uses third-party KYC or AML screening services to assist with identity verification or sanctions screening, those services may provide us with verification outcomes and supporting data derived from your submitted documents. Any such partner is contractually bound to handle your data in accordance with applicable data protection standards.
3.5 From Game Studios. Third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may transmit anonymised or pseudonymised session data back to sky999 in order to resolve disputes, confirm game outcomes, or support responsible gaming monitoring. This data is limited to gameplay records and does not include additional personal identifiers beyond your sky999 Player ID.
sky999 processes your personal data for the following specific purposes:
sky999 processes your personal data on the following legal grounds:
6.1 We Do Not Sell Your Data. sky999 will never sell, rent, or trade your personal information to any third party for commercial or advertising purposes. This is an absolute commitment.
6.2 Service Providers. sky999 shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification providers, cloud hosting and infrastructure partners, and customer support tools. All service providers are bound by data processing agreements that require them to process your data only as instructed by sky999 and to maintain appropriate security standards.
6.3 Game Studios. Third-party game studios receive your sky999 Player ID and gameplay data necessary to operate the games you play and to resolve any disputes. They do not receive your full identity or financial data beyond what is required for the specific gaming session.
6.4 Legal Authorities. sky999 may disclose personal data to law enforcement agencies, financial intelligence units, or other government authorities where required by law, by a valid court order, or where sky999 has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, match-fixing, or other criminal activity.
6.5 Business Transfers. In the event of a merger, acquisition, or sale of all or a substantial portion of sky999's business assets, your personal data may be transferred to the acquiring entity. You will be notified via the Platform or by email if such a transfer affects the data controller responsible for your information, and you will retain all rights described in this Policy.
7.1 What Are Cookies. Cookies are small text files placed on your device by the sky999 Platform when you visit the website. They enable the Platform to remember your session, preferences, and certain actions across page visits.
7.2 Types of Cookies Used. sky999 uses the following categories of cookies:
7.3 Managing Cookies. You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the sky999 Platform, including the ability to maintain a logged-in session. sky999 does not use third-party advertising or retargeting cookies.
8.1 Active Accounts. While your Account remains active, sky999 retains your personal data as necessary to provide the Platform's services, maintain your Account history, and fulfil ongoing legal and compliance obligations.
8.2 Closed Accounts. Following the closure of your Account — whether by your request or by sky999 — your personal data is retained for a minimum of five (5) years from the date of closure. This retention period reflects sky999's AML obligations, which require financial transaction records to be kept for a defined period after the end of the business relationship.
8.3 KYC Documents. Identity verification documents submitted as part of the KYC process are retained for the duration of the account relationship and for a minimum of five (5) years after account closure, in line with standard AML record-keeping requirements.
8.4 Support Records. Customer support correspondence and complaint records are retained for three (3) years following resolution of the relevant query or complaint, to support quality assurance and any future dispute resolution.
8.5 Deletion. At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Data that has already been anonymised and aggregated for analytical purposes is not subject to deletion as it no longer constitutes personal data.
9.1 Technical Safeguards. sky999 employs industry-standard technical security measures to protect your personal data, including 256-bit SSL/TLS encryption across all Platform connections, encrypted database storage, firewalls, and intrusion detection systems. Sensitive data such as passwords is stored using strong one-way hashing algorithms and is never stored in plaintext.
9.2 Access Controls. Access to personal data within sky999's systems is restricted to authorised personnel who require it for their specific job functions. All internal access is logged and subject to regular review. Staff who handle personal data are trained in data protection and confidentiality obligations.
9.3 Incident Response. In the event of a data security incident that poses a risk to your personal data, sky999 will notify affected Players via the registered email address or platform notification within a reasonable timeframe. We will also take immediate steps to contain the incident, assess the impact, and implement corrective measures.
9.4 Player Responsibility. While sky999 takes extensive measures to secure the Platform, the security of your Account also depends on you maintaining strong, unique login credentials and promptly reporting any suspected unauthorised access. sky999 cannot be held responsible for security breaches arising from your own failure to safeguard your login details.
As a Player on the sky999 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with your Account details and a clear description of your request. We will respond within 14 business days.
Please note that some rights are subject to limitations — for example, the right to erasure does not apply where retention is required by law. sky999 will always explain the basis for any limitation when responding to your request.
11.1 18+ Platform. The sky999 Platform is strictly intended for adults aged 18 years and above. sky999 does not knowingly collect personal data from individuals under the age of 18. Registration by minors is prohibited under sky999's Terms & Conditions and constitutes a serious breach of those Terms.
11.2 Discovery of Underage Use. If sky999 discovers or is notified that a registered Player is under the age of 18, it will immediately suspend that Account, void all associated bets, and delete the personal data associated with that Account — save for records that must be retained to evidence the account closure for compliance purposes. Net deposits (after deducting any bonus received) will be returned via the original payment method.
11.3 Parental Controls. If you believe that a minor in your household has registered on the sky999 Platform using false age information, please contact our support team immediately at [email protected]. We take all such reports seriously and will investigate promptly. We also recommend that parents and guardians use available device-level parental control tools to restrict access to gambling websites.
12.1 Scope of This Policy. This Privacy Policy applies solely to the sky999 Platform at sky999.biz and to personal data processed directly by sky999 or on its behalf by contracted service providers. It does not apply to any third-party websites or services that may be referenced or linked from the sky999 Platform.
12.2 External Sites. sky999 does not include external links to third-party websites within the main body of the Platform. Game studio interfaces embedded within the Platform are operated by licensed studios (such as Pragmatic Play, Evolution Gaming, and others) and are governed by those studios' own privacy practices. sky999 has no control over the data practices of third-party studios beyond the contractual obligations described in Section 6.3 of this Policy.
12.3 Payment Providers. When you use bKash, Nagad, Rocket, Upay, Visa, or Mastercard to transact on sky999, you are also subject to those providers' respective privacy policies in respect of data they process on their own platforms. sky999 encourages you to review those policies separately.
13.1 Opt-In Basis. sky999 sends promotional communications — including bonus offers, tournament announcements, and seasonal promotions — only to Players who have expressly opted in to receive such communications. Opt-in consent is collected at the point of registration and can be updated at any time through your Account settings.
13.2 Channels. Marketing communications from sky999 may be delivered via SMS to your registered Bangladeshi mobile number, or via email to your registered email address. sky999 does not use push notifications, in-app advertisements, or third-party ad networks to deliver marketing messages to Players.
13.3 Opting Out. You may withdraw your consent to receive marketing communications at any time by: (a) updating your notification preferences in your Account settings; (b) clicking the unsubscribe link included in any promotional email; or (c) contacting our support team at [email protected] with a clear opt-out request. Opt-out requests will be processed within 5 business days. Please note that operational communications (such as transaction confirmations, KYC requests, and security alerts) are not marketing messages and will continue to be sent regardless of your marketing preference.
13.4 Seasonal Promotions. sky999 may tailor promotional communications around culturally significant occasions in Bangladesh, including Eid, Pohela Boishakh (Bengali New Year), Durga Puja, Ramadan, Victory Day (December 16), and Independence Day (March 26). These communications are sent only to opted-in Players and remain subject to the same opt-out rights described above.
14.1 Right to Update. sky999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The current version number and effective date are displayed at the top of this document.
14.2 Notification of Changes. Where changes to this Policy are material — meaning they significantly affect how your data is processed or your rights as a data subject — sky999 will notify registered Players via a prominent notice on the Platform and/or by email to your registered address. For minor or administrative updates, the revised Policy will be published on this page without individual notification.
14.3 Continued Use. Your continued use of the sky999 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated practices. If you do not agree with any changes, you should discontinue use of the Platform and contact support to request Account closure in accordance with Section 12.1 of the Terms & Conditions.
15.1 Data Enquiries. For any questions about this Privacy Policy, about the personal data sky999 holds about you, or to exercise any of the rights described in Section 10, please contact our support team. We aim to acknowledge all privacy requests within 48 hours and to provide a substantive response within 14 business days.
15.2 Contact Email. Reach our support team at: [email protected] — please note this is plain text only and not a clickable link. Include "Privacy Request" in your subject line along with your registered Account username to help us locate your records promptly.
15.3 Support Hours. The sky999 customer support team is available 24 hours a day, 7 days a week. Both English and Bengali-speaking agents are available. For data protection requests specifically, responses will be provided in English in writing via email.
15.4 Complaints. If you are dissatisfied with how sky999 has handled your personal data or responded to a data rights request, you have the right to escalate your concern. sky999 takes all privacy complaints seriously and will investigate and respond within a reasonable timeframe. Please contact support with full details of your concern as the first step in the complaints process.
Now that you understand how sky999 protects your personal data, explore our games, check our FAQ, or sign in to your Account and start playing today.
18+ only. Please gamble responsibly. Visit /responsible-gaming for self-exclusion and support tools.